Terms of Service

Last updated: 31 August 2026

These Terms of Service govern your use of the FARRINGTON website and purchases made from FARRINGTON.

Please read them carefully before placing an order.

Nothing in these Terms affects any rights you have under applicable consumer law.

1. About FARRINGTON

FARRINGTON is a trading name of:

Sterling Northern Solutions Limited
Registered in England and Wales
Company No. 15066575
Registered office:
Unit 9 Undershore Works
Brookside Road
Bolton
BL2 2SE
United Kingdom

Email:

studio@thefarrington.uk

In these Terms, “FARRINGTON”, “we”, “us” and “our” refer to Sterling Northern Solutions Limited.

“You” and “your” refer to the person using our website or purchasing from us.

2. These Terms

These Terms apply to:

• your use of thefarrington.uk;

• orders placed through our website;

• products purchased directly from FARRINGTON online; and

• related communications and services provided in connection with those purchases.

Our Returns & Refunds Policy, Privacy Policy and Shipping Policy should be read alongside these Terms.

If there is an inconsistency between these Terms and information provided to you specifically in relation to an order, the information that forms part of your confirmed contract will take precedence where applicable.

3. Consumer and business purchases

These Terms are principally intended for customers purchasing as consumers.

A consumer is an individual acting wholly or mainly for purposes outside their trade, business, craft or profession.

If you are purchasing for a business, hospitality venue, retailer, distributor, interior-design project, corporate gift programme or other commercial purpose, additional or separate trade terms may apply.

Where separate written trade terms have been agreed with us, those terms will take precedence in relation to the relevant business purchase.

4. Our products

We take reasonable care to describe and present FARRINGTON products accurately.

Product pages may contain information concerning:

• materials;

• dimensions;

• finishes;

• manufacturing methods;

• edition numbers;

• product functionality;

• presentation;

• accessories;

• care;

• delivery; and

• availability.

Because many FARRINGTON objects are manufactured and finished using physical materials and processes, minor variations may occur between individual examples.

Natural or manufacturing variation that is consistent with the product description and intended finish is not necessarily a defect.

However, products supplied to consumers must still be:

• as described;

• of satisfactory quality; and

• fit for their intended purpose.

Nothing in these Terms reduces those statutory rights.

5. Product imagery

We aim to represent our products accurately.

The appearance of colours, finishes and materials may vary slightly depending on screen calibration, lighting and photographic conditions.

Where product imagery is illustrative, rendered, enlarged, exploded or otherwise used to explain construction or function, the written product specification applicable at the time of purchase will form part of the product description.

Where there is a material inconsistency between an illustrative image and the written specification provided as part of your order, please contact us before purchasing.

6. Availability and limited editions

Some FARRINGTON products may be produced in limited quantities or numbered editions.

Availability is not guaranteed until your order has been accepted by us.

Where a product is described as part of a numbered edition, its edition number forms part of the identity of that individual product.

Unless expressly stated otherwise, customers cannot choose a particular edition number.

We may display remaining availability or edition information on the website. We take reasonable care to keep this information accurate, but very recent orders or cancellations may mean displayed availability is temporarily out of date.

Once a genuinely limited edition has sold out, we may discontinue that edition permanently.

7. Personalisation and bespoke orders

We may offer engraving, personalisation or other bespoke work from time to time.

Any additional requirements, price, production time and applicable conditions will be communicated before we accept the bespoke order.

Please check all names, initials, dates, wording and other personalisation instructions carefully.

We are not responsible for errors contained in information supplied or approved by you, unless we have failed to reproduce your confirmed instructions correctly.

Certain statutory change-of-mind cancellation rights may not apply to goods made to your specification or clearly personalised.

This does not affect your rights if the goods are faulty, damaged, incorrectly supplied or not as described.

An individual edition number applied by FARRINGTON to a standard numbered edition does not, by itself, make the product personalised to you.

8. Prices

Prices are displayed in the currency shown on the website.

Unless stated otherwise, prices displayed to UK consumers include applicable taxes where required.

Any delivery charge or other charge payable by you will be shown before you complete your order.

We take reasonable care to ensure that prices are accurate.

If we discover an obvious pricing error before accepting your order, we will contact you and give you the option of ordering at the correct price or cancelling the order.

We will not increase the agreed price after a contract has been formed unless this has been expressly agreed with you or is otherwise permitted by law.

9. Payment

The payment methods available to you will be shown at checkout.

Payments are processed through Shopify and the payment providers available through our checkout.

By submitting payment information, you confirm that you are authorised to use the relevant payment method.

Payment may be authorised or taken before your order has been formally accepted.

Taking or authorising payment does not, by itself, mean that we have accepted your order.

If we do not accept your order after payment has been taken, we will arrange a refund without undue delay.

We do not ordinarily receive or store your complete payment-card number or card security code.

Further information about personal information and payments is contained in our Privacy Policy.

10. Placing an order

Before submitting an order, you will have the opportunity to review the products selected, delivery information, price and other relevant details.

Please check this information carefully before placing your order.

By selecting the final payment or order button at checkout, you acknowledge that the order carries an obligation to pay.

After receiving your order, we will normally send you an email acknowledging that it has been received.

That acknowledgement confirms receipt of your order but does not constitute our acceptance of it.

11. When the contract is formed

Your order is accepted, and a contract between you and FARRINGTON is formed, when we send you confirmation that your order has been accepted and/or dispatched.

The relevant confirmation will identify the goods forming part of the contract.

We may decline an order before acceptance where, for example:

• the product is unavailable;

• payment cannot be authorised;

• we cannot deliver to the address supplied;

• we reasonably suspect fraud or misuse;

• the order exceeds any applicable purchase restriction;

• an obvious pricing or product-information error has occurred; or

• accepting the order would be unlawful.

If we decline an order after receiving payment, we will arrange a refund.

Once your order has been accepted, we will not cancel it merely because we have changed our mind.

Nothing in this section affects any rights available to either party where performance becomes impossible or where cancellation is otherwise permitted by law.

12. Order confirmation

We will provide confirmation of your contract in a form that you can retain, ordinarily by email.

You are responsible for providing an accurate email address and for checking the information contained in your order confirmation.

If you notice an error, please contact us as soon as possible at:

studio@thefarrington.uk

13. Delivery

Delivery options, costs and estimated delivery times will be shown on the website or at checkout where applicable.

Further information is provided in our Shipping Policy.

We will deliver your order to the delivery address provided when the order was placed.

Please ensure that the address is complete and accurate.

Unless a different delivery period has been agreed with you, goods will be delivered without undue delay and normally no later than 30 days after the contract is entered into, subject to applicable law.

Where we agree a different dispatch or delivery period with you, that agreed period will apply.

Delivery estimates given by us or a carrier are estimates unless we expressly state that a particular date is guaranteed.

14. Delayed delivery

Occasionally a delivery may be delayed for reasons outside the expected timetable.

If we become aware of a material delay, we will take reasonable steps to keep you informed.

The use of a third-party courier does not remove any responsibility FARRINGTON has to you under applicable consumer law.

If delivery is significantly delayed, your rights will depend on the circumstances, including whether an agreed delivery date was essential.

Nothing in these Terms limits your statutory rights relating to late or failed delivery.

15. Risk and ownership

For consumer purchases, responsibility for accidental loss or damage to the goods normally passes to you when you, or a person nominated by you, takes physical possession of them.

Where you independently appoint a carrier that was not offered or arranged by us, different rules may apply.

Legal ownership of the goods passes to you when we have received payment in full and the goods have been delivered, unless applicable law requires otherwise.

16. Inspecting your delivery

Please inspect your order after delivery.

If there is visible transit damage, we ask that you contact us within 48 hours where reasonably possible so that we can investigate promptly.

This 48-hour request is intended to assist with carrier investigations.

It does not limit or remove your statutory rights.

Further information is set out in our Returns & Refunds Policy.

17. Your right to change your mind

If you are a consumer purchasing online, you will normally have the statutory right to cancel your order without giving a reason.

For goods, the cancellation period normally ends 14 days after the day on which you, or a person nominated by you, receives the goods.

You must tell us clearly that you wish to cancel within the applicable cancellation period.

After notifying us of cancellation, you normally have a further 14 days to return the goods.

Full instructions, including return costs, refunds, diminished value and exceptions, are set out in our Returns & Refunds Policy.

You may also use our Model Cancellation Form, although use of that form is not compulsory.

18. Handling goods after cancellation

Where you exercise a statutory right to cancel, you may inspect and handle the goods to the extent reasonably necessary to establish their nature, characteristics and functioning.

If you handle the goods beyond what would reasonably be permitted when examining them in a shop and this reduces their value, we may be entitled to make an appropriate deduction from your refund.

Precision finishes, presentation cases, numbered certificates and associated components should therefore be treated with reasonable care while the goods are in your possession.

Further information appears in our Returns & Refunds Policy.

19. Refunds following cancellation

Where you validly cancel a consumer order, refunds will be made in accordance with applicable law and our Returns & Refunds Policy.

This will ordinarily include:

• the price paid for the goods; and

• where applicable, the cost of our least expensive standard outbound delivery option.

Additional amounts paid for a premium delivery option above the cost of standard delivery do not necessarily have to be refunded.

Where standard delivery was free, there is no outbound delivery charge to reimburse.

20. Faulty, damaged or misdescribed goods

Consumers have statutory rights in relation to goods.

Products must be:

• of satisfactory quality;

• fit for purpose; and

• as described.

If you believe a FARRINGTON product is faulty, damaged or not as described, contact:

studio@thefarrington.uk

Please provide your order details and a description of the issue.

We may ask for reasonable supporting information, such as photographs or video, to help us understand the problem.

Depending on the circumstances and applicable law, you may be entitled to remedies including repair, replacement, a price reduction or refund.

Nothing in these Terms or any FARRINGTON warranty replaces, limits or excludes your statutory rights.

21. Damage caused after delivery

We are not responsible for damage caused by circumstances for which we are not legally responsible, including:

• misuse;

• accidental damage after delivery;

• neglect;

• failure to follow care or operating instructions;

• inappropriate cleaning methods;

• unauthorised alteration or repair; or

• ordinary wear arising from normal use.

This does not affect your rights where the goods were faulty, damaged, unsafe, not fit for purpose or not as described when supplied.

22. Care and use

FARRINGTON products should be used for their intended purpose and in accordance with any care, operating or safety information supplied with the product.

You are responsible for using reasonable care when handling heavy, machined or thermally conductive components.

Do not use a FARRINGTON product for a purpose for which it was not designed.

Nothing in this section excludes responsibility that FARRINGTON cannot lawfully exclude, including responsibility arising from a defective product where applicable.

23. Product modifications

We may improve or modify future production of our products from time to time.

Changes to products manufactured or sold after your purchase do not mean that we are required to modify or replace the product you purchased, provided your product complied with the contract and applicable law when supplied.

Where a specification is material to your purchase, the specification applicable to your accepted order will govern that purchase.

24. Intellectual property

Unless otherwise stated, the content of the FARRINGTON website is owned by, licensed to, or used with permission by Sterling Northern Solutions Limited.

This includes, where applicable:

• the FARRINGTON name and branding;

• text;

• product names;

• product designs;

• photographs;

• illustrations;

• graphics;

• videos;

• layouts;

• website design; and

• other creative material.

You may access and use the website for your personal, non-commercial use.

You may not reproduce, distribute, commercially exploit, modify or republish our protected content without permission except where the law permits you to do so.

Nothing in these Terms transfers ownership of our intellectual-property rights to you.

25. Permitted use of the website

You must not knowingly:

• misuse the website;

• introduce malware or malicious code;

• attempt to gain unauthorised access to the website or connected systems;

• interfere with the operation or security of the website;

• use automated systems to overload or disrupt the website;

• impersonate another person;

• submit fraudulent information; or

• use the website for unlawful purposes.

Nothing in this section prevents legitimate browsing, indexing, accessibility technology or activity otherwise permitted by law.

26. Website availability

We aim to keep the website accurate and available but cannot guarantee uninterrupted access at all times.

We may temporarily suspend, restrict or modify parts of the website where reasonably necessary for:

• maintenance;

• security;

• technical reasons;

• improvements; or

• circumstances outside our reasonable control.

Where possible, we will seek to minimise disruption.

Temporary website unavailability does not affect an existing customer's rights under a contract already formed with us.

27. Third-party services and links

Our website may contain links to or integrations with services operated by third parties, including payment, delivery, social-media or other service providers.

A link does not necessarily mean that FARRINGTON endorses or controls the third-party service.

Where you interact directly with a third party, its own terms and privacy policies may apply.

We remain responsible for our own obligations to you and do not use third-party involvement to exclude responsibilities that the law places on FARRINGTON.

28. Personal information

We process personal information in accordance with our Privacy Policy and applicable data-protection law.

The Privacy Policy explains:

• what information we collect;

• why we use it;

• the lawful bases we rely on;

• who we share information with;

• international transfers;

• retention;

• cookies and similar technologies; and

• your data-protection rights.

29. Our responsibility to consumers

We are responsible for losses you suffer that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.

A loss is foreseeable where it was obvious that it would happen or where, when the contract was made, both you and we knew that it might happen.

If you are a consumer, we supply products for private and domestic use.

We are not responsible under a consumer contract for business losses such as lost profits, lost revenue, loss of business or loss of commercial opportunity where those losses arise because you used a consumer purchase for business purposes.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

In particular, nothing in these Terms excludes or limits:

• liability for death or personal injury caused by negligence;

• liability for fraud or fraudulent misrepresentation;

• your statutory rights in relation to faulty, misdescribed or otherwise non-conforming goods;

• liability under applicable product-safety or product-liability law where it cannot lawfully be excluded; or

• any other liability that cannot legally be excluded or limited.

30. Events outside our reasonable control

We will not be responsible for a failure or delay caused by an event genuinely outside our reasonable control where the law permits this.

Such events might include severe transport disruption, natural disaster, widespread utility failure, industrial action affecting third parties, government action or other exceptional circumstances.

This does not give us an unrestricted right to avoid our obligations.

If an event outside our reasonable control materially affects an accepted order, we will take reasonable steps to reduce the effect of the disruption and keep you informed.

Your statutory rights, including rights that may arise where delivery cannot be made within an agreed or legally required period, are not affected.

31. Complaints

If something has gone wrong, please contact us so that we can investigate.

Email:

studio@thefarrington.uk

Please include your name, order number where applicable, and sufficient information for us to understand the issue.

We will aim to respond fairly and within a reasonable period.

Nothing in this complaints process prevents you from exercising any legal right or remedy available to you.

32. Changes to these Terms

We may update these Terms from time to time to reflect:

• changes to our products or services;

• improvements to the website;

• changes to our business operations; or

• legal or regulatory developments.

The Terms applying to an order will normally be those in effect when the relevant contract is formed.

We will not retrospectively change an existing consumer contract simply by publishing new website terms.

The date at the beginning of these Terms shows when they were last updated.

33. If part of these Terms is unenforceable

Each section of these Terms operates separately.

If a court or competent authority decides that a provision is unlawful or unenforceable, the remaining provisions will continue to apply so far as legally possible.

34. No waiver

If we do not immediately enforce a right under these Terms, that does not necessarily mean that we have waived that right.

Similarly, allowing additional time or resolving an issue informally does not prevent us from relying on our rights later where appropriate.

35. Third-party rights

Unless these Terms expressly state otherwise, no person other than you and FARRINGTON is intended to have a contractual right to enforce them.

This does not affect any right or remedy a third party may have independently under law.

36. Governing law and courts

If you are a consumer, these Terms and your contract with FARRINGTON are governed by the law of England and Wales, subject to any mandatory consumer protections available to you under the law applicable where you live.

If you live in England or Wales, proceedings may be brought in the courts of England and Wales.

If you live in Scotland, you may bring proceedings in the Scottish courts or, where legally permitted, the courts of England and Wales.

If you live in Northern Ireland, you may bring proceedings in the Northern Irish courts or, where legally permitted, the courts of England and Wales.

If you are a consumer outside the United Kingdom, mandatory consumer protections and jurisdiction rules applicable in your country of residence may also apply.

For business customers, any separate trade terms agreed with FARRINGTON may contain different governing-law and jurisdiction provisions.

37. Contact

Questions about these Terms, an order or a FARRINGTON product can be sent to:

FARRINGTON
A trading name of Sterling Northern Solutions Limited
Registered in England and Wales
Company No. 15066575

Unit 9 Undershore Works
Brookside Road
Bolton
BL2 2SE
United Kingdom

studio@thefarrington.uk