Refund policy
Returns & Refunds
Last updated: 31 August 2026
We want every FARRINGTON object to arrive as intended and to give complete confidence in ownership.
This policy explains your rights if you change your mind, if your order arrives damaged, or if a product is faulty. Nothing in this policy affects your statutory rights.
FARRINGTON is a trading name of Sterling Northern Solutions Limited, registered in England and Wales under company number 15066575, with its registered office at Unit 9 Undershore Works, Brookside Road, Bolton, BL2 2SE, United Kingdom.
Changing your mind
If you are a consumer purchasing online, you normally have the legal right to cancel your order within 14 days of receiving the goods, without giving a reason.
To exercise this right, you must tell us clearly that you wish to cancel within that 14-day period.
You may contact us at:
Once you have told us that you wish to cancel, you then have a further 14 days to return the goods to us.
We recommend contacting us before sending anything back so that we can provide the appropriate return instructions.
Returning your order
Please return the product with reasonable care and, wherever possible, include:
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the original presentation case and packaging;
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all components and accessories supplied with the product;
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any numbered certificate or accompanying documentation; and
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your order details.
The absence of original packaging does not automatically remove your statutory cancellation rights. However, you are responsible for taking reasonable care of the goods while they are in your possession.
You may inspect and handle the product to the extent reasonably necessary to establish its nature, characteristics and functioning, in a similar way to how you might examine an item in a shop.
If the product has been handled beyond what is reasonably necessary and this has reduced its value, we may make an appropriate deduction from the refund to reflect that diminished value.
Because FARRINGTON objects are precision-finished products, scratches, dents, staining, misuse, damage or other deterioration caused after delivery may materially affect their value.
Return postage
Unless the product is faulty, damaged on arrival, incorrectly supplied, or we agree otherwise, you are responsible for the cost of returning goods following a change-of-mind cancellation.
We recommend using an insured and trackable delivery service appropriate to the value of the product.
You remain responsible for the return until it is delivered to us.
Where goods are faulty, damaged on arrival or supplied incorrectly, we will arrange or reimburse reasonable return costs as appropriate.
Refunds following cancellation
Where you validly exercise your right to cancel, we will refund:
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the price paid for the goods; and
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the cost of our least expensive standard delivery option, where you originally paid a delivery charge.
If you selected a more expensive delivery service, we are not required to refund the additional amount above the cost of our standard delivery service.
Where standard UK delivery was provided free of charge, there is no outbound delivery charge to refund.
We will make the refund without undue delay and normally no later than 14 days after we receive the returned goods, or 14 days after you provide evidence that you have sent them back, whichever occurs first.
Refunds will normally be made using the same payment method used for the original transaction unless otherwise agreed.
Your bank or payment provider may require additional time to make the refunded funds available to you.
Damaged deliveries
Every FARRINGTON object is inspected before dispatch and prepared carefully for transit.
If your order arrives visibly damaged, please contact us as soon as reasonably possible.
Where possible, we ask that transit damage is reported within 48 hours of delivery so that we can investigate promptly with the carrier.
Please include:
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your order number;
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a description of the damage;
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photographs of the product;
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photographs of the presentation case and packaging; and
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photographs of any visible damage to the shipping carton.
The 48-hour request helps us investigate transit claims efficiently. It does not affect your statutory rights.
If your product has been damaged in transit, we will work with you to provide the appropriate remedy.
Faulty products
FARRINGTON products must be of satisfactory quality, fit for purpose and as described.
If you believe your product is faulty, please contact us at studio@thefarrington.uk with your order details and a description of the issue.
Where helpful, we may ask for photographs or video so that we can understand the problem before arranging the next step.
Your rights in relation to faulty goods are provided by law and are separate from the change-of-mind cancellation rights described above.
Depending on the circumstances and when the fault arises, you may be entitled to remedies including a refund, repair or replacement.
Nothing in this policy limits or excludes those statutory rights.
Products damaged through use
We are not responsible for damage resulting from misuse, accidental damage, neglect, inappropriate cleaning, unauthorised modification, failure to follow supplied care instructions, or ordinary wear arising from use.
This does not affect your rights where a product was faulty, not of satisfactory quality, not fit for purpose or not as described when supplied.
Personalised or bespoke products
Where a product has been made to your specification or clearly personalised at your request, the statutory right to cancel for change of mind may not apply.
This may include, for example, bespoke engraving or other individually commissioned alterations.
This exception does not affect your rights if personalised or bespoke goods are faulty, damaged, incorrectly supplied or not as described.
We will make it clear before purchase where an order will be treated as personalised or bespoke.
An individually numbered product forming part of a standard FARRINGTON edition is not treated as personalised solely because it carries its edition number.
Exchanges
Where available, we may agree to exchange an unused product, but exchanges are not guaranteed and remain subject to stock availability.
For limited or numbered editions, the same edition number may not be available as a replacement.
Where a product is faulty or damaged, we will discuss the appropriate remedy with you in accordance with your statutory rights.
Items sent back without contacting us
Please contact us before returning an item wherever possible.
This allows us to identify your order, provide the correct return address and ensure that your return is processed promptly.
Contacting us before returning a product does not reduce or replace any statutory right you may have.
Refunds we cannot identify
We cannot process a refund until we can reasonably identify the returned goods and the order to which they relate.
Please therefore include your name, order number or other sufficient order information with any return.
How to cancel
You may cancel by sending us a clear statement confirming your decision to cancel the contract.
You can email:
Please include your name, order number and sufficient information for us to identify your purchase.
You may also use our Model Cancellation Form, although use of that form is not compulsory.
Contact
For returns, cancellations, damaged deliveries or product concerns:
FARRINGTON
A trading name of Sterling Northern Solutions Limited
Registered in England and Wales
Company No. 15066575
Unit 9 Undershore Works
Brookside Road
Bolton
BL2 2SE
United Kingdom
Nothing in this Returns & Refunds Policy affects your statutory rights.