Shipping Policy

Last updated: 31 August 2026

Every FARRINGTON order is prepared, inspected and packed with care before leaving us.

This Shipping Policy explains how orders are dispatched and delivered, what happens if a delivery is delayed or lost, and what to do if your order arrives damaged.

Nothing in this policy affects your statutory rights.

1. About FARRINGTON

FARRINGTON is a trading name of:

Sterling Northern Solutions Limited
Registered in England and Wales
Company No. 15066575

Registered office:

Unit 9 Undershore Works
Brookside Road
Bolton
BL2 2SE
United Kingdom

Email:

studio@thefarrington.uk

2. Where we deliver

We deliver to addresses within the United Kingdom.

Where international delivery is available, eligible destinations and the applicable delivery charges will be shown at checkout.

Availability of delivery to a particular country or territory may depend on:

• the product ordered;

• carrier availability;

• customs or import restrictions;

• insurance requirements;

• local regulations; and

• other practical or legal considerations.

If your destination cannot be selected at checkout, please contact us at studio@thefarrington.uk before placing an order.

3. UK delivery

Available UK delivery options and any applicable charges will be displayed before you complete your order.

Where a product is advertised with complimentary standard UK delivery, no separate charge will be made for that delivery service.

Additional or premium delivery services may be offered where available and may carry an additional charge.

Any delivery charge payable by you will be clearly displayed before you place your order.

4. Processing and dispatch

Orders are subject to payment authorisation and acceptance in accordance with our Terms of Service.

Where an item is in stock, we aim to prepare and dispatch it promptly.

Certain FARRINGTON products may require additional preparation because they are:

• individually numbered;

• inspected before dispatch;

• specially presented;

• personalised; or

• made or finished to order.

Where a different production or dispatch period applies, we will make this clear on the relevant product page, at checkout or in communication with you.

Dispatch times are separate from carrier transit times.

5. Order confirmation and dispatch confirmation

After placing an order, you will normally receive an email acknowledging receipt of your order.

Once your order has been accepted and prepared for delivery, we will normally send a further confirmation when it is dispatched.

Where tracking is available, the dispatch confirmation may include a tracking number or link.

Please check that the delivery information contained in your confirmation is correct and contact us promptly if you identify an error.

6. Delivery times

Estimated delivery times may be displayed on the website, at checkout or in your dispatch confirmation.

Unless we expressly state otherwise, delivery dates and carrier transit times are estimates rather than guaranteed delivery dates.

We will nevertheless deliver goods without undue delay.

Unless we have agreed a different delivery period with you, goods will normally be delivered no later than 30 days after the contract between us is entered into, in accordance with applicable consumer law.

Where a specific delivery period has been agreed with you, that agreed period will apply.

Nothing in this policy limits your statutory rights if an order is delivered late.

7. Time-sensitive deliveries

If receiving an order by a particular date is essential, please contact us before placing your order.

We will tell you whether we are able to agree to that delivery requirement.

A delivery date is not treated as guaranteed merely because a carrier provides an estimated arrival date.

Where FARRINGTON expressly agrees that delivery by a particular date is essential, your rights if that deadline is missed will be determined in accordance with applicable consumer law.

8. Delivery addresses

You are responsible for providing a complete and accurate delivery address when placing your order.

Please check carefully:

• recipient name;

• house or building number;

• street;

• town or city;

• postcode;

• country; and

• any relevant access information.

If you notice an error after placing your order, contact us as soon as possible at:

studio@thefarrington.uk

We will make reasonable efforts to amend the delivery details if the order has not already been dispatched.

Once an order has entered the carrier network, changing the delivery address may not be possible.

9. Delivery to another person

You may nominate another person to receive your order at the delivery address.

For consumer orders, responsibility for accidental loss or damage normally remains with FARRINGTON until the goods are delivered into the physical possession of:

• you; or

• a person identified by you to receive them.

Different rules may apply if you independently appoint a carrier that was not offered or arranged by us.

10. Signature and secure delivery

Because FARRINGTON products may be of significant value, some deliveries may require:

• a signature;

• proof of delivery;

• age or identity verification where legally necessary;

• delivery to the named address; or

• another secure-delivery procedure.

Please ensure that somebody is available to receive the order where required.

Carrier procedures may vary according to the destination and delivery service selected.

11. Safe places, neighbours and delivery instructions

If you instruct a carrier to leave an order:

• in a nominated safe place;

• with a neighbour;

• at another location; or

• according to another delivery instruction,

this may affect when the delivery is regarded as having been completed and who bears responsibility for the parcel after that instruction has been followed.

Please use safe-place and redirection options carefully, particularly for high-value products.

If you believe a delivery instruction was not followed correctly, contact us promptly.

12. Tracking

Where tracking is provided, carrier information may take some time to update after dispatch.

Tracking information is supplied by the relevant carrier and may occasionally contain delays or inaccuracies.

If your tracking has not updated for an unusual period or indicates a problem, contact us at:

studio@thefarrington.uk

We will investigate where appropriate.

13. Delayed deliveries

Occasionally deliveries may be delayed by circumstances such as:

• carrier disruption;

• severe weather;

• transport disruption;

• customs clearance;

• exceptional demand;

• industrial action;

• security incidents; or

• other events outside the ordinary delivery timetable.

If we become aware of a material delay affecting your order, we will take reasonable steps to keep you informed.

The fact that a third-party carrier is used does not remove FARRINGTON's responsibilities to you under applicable consumer law.

If your order is materially delayed, please contact us.

Your statutory rights in relation to late delivery are not affected by this policy.

14. Lost parcels

If an order has not arrived when reasonably expected, please check the tracking information and contact us.

Where the carrier was arranged by FARRINGTON, you are not responsible for resolving a lost-parcel claim with the carrier yourself.

We may ask you to assist with reasonable information needed to investigate the delivery, but FARRINGTON will remain your point of contact.

Where an order is confirmed as lost before responsibility for the goods has passed to you, we will provide an appropriate remedy in accordance with your rights and the circumstances.

This may include:

• sending a replacement, where available; or

• providing a refund.

For limited or numbered editions, we cannot guarantee that an identical edition number will be available as a replacement.

15. Damaged deliveries

Every FARRINGTON object is inspected and carefully prepared before dispatch.

Please inspect your order after delivery.

If the shipping carton, presentation case or product has been damaged in transit, contact us as soon as reasonably possible.

Where possible, we ask that visible transit damage is reported within 48 hours of delivery so that we can investigate promptly with the carrier.

Please provide:

• your name;

• order number;

• a description of the damage;

• photographs of the shipping carton;

• photographs of any damaged packaging or presentation case; and

• photographs of the product where relevant.

Please retain the packaging until we confirm whether it is required for the investigation.

The request to contact us within 48 hours is intended to help us investigate transit damage efficiently.

It does not limit or remove your statutory rights.

16. Incorrect deliveries

If you receive:

• the wrong product;

• the wrong edition;

• an incomplete order; or

• a product that differs materially from what you ordered,

please contact us at:

studio@thefarrington.uk

We will investigate and arrange the appropriate remedy.

Where the error is ours, you will not be required to bear reasonable return or replacement delivery costs.

17. Failed delivery attempts

If a carrier is unable to complete delivery, it may:

• attempt delivery again;

• leave instructions for redelivery;

• make the parcel available for collection; or

• return the parcel to us.

Please follow any reasonable carrier instructions promptly.

If a parcel is returned to FARRINGTON because delivery could not be completed, we will contact you where reasonably possible.

Where the failed delivery resulted from an incorrect address supplied by you, repeated failure to accept delivery, or another matter within your reasonable control, we may require payment of reasonable additional delivery costs before dispatching the order again.

This does not affect your statutory cancellation rights where they apply.

18. Refused deliveries

If you wish to cancel an order, we recommend contacting us directly rather than simply refusing delivery.

Refusing a parcel does not necessarily provide us with all the information required to identify a statutory cancellation.

If a refused parcel is returned to us, we will deal with it in accordance with your legal rights and our Returns & Refunds Policy once we can identify the order and the circumstances.

19. International delivery

Where international delivery is offered, delivery times may vary considerably by destination.

International orders may be subject to:

• customs clearance;

• import controls;

• local taxes;

• duties;

• handling charges; and

• other fees imposed by the destination country or carrier.

Before an international order is placed, the website or checkout should indicate the delivery charges payable to FARRINGTON.

Unless we expressly state that duties and import taxes are included, customers may be responsible for charges imposed by authorities in the destination country.

Any such charges are determined by third parties and are outside FARRINGTON's direct control.

Customers are responsible for ensuring that products may lawfully be imported into their destination country.

If an international order cannot be delivered because of an import restriction that we could not reasonably have identified in advance, we will deal with the order fairly and in accordance with applicable law.

20. International customs delays

Customs processing may cause delays outside the normal carrier transit period.

Where we have complied with our obligations, we cannot guarantee the speed with which a foreign customs authority will process an import.

However, this does not exclude any responsibility FARRINGTON has under mandatory consumer law.

If an international shipment appears materially delayed, contact us and we will assist with the available carrier information.

21. Returns

This Shipping Policy deals primarily with delivery.

If you wish to:

• cancel an online purchase;

• return an item;

• report a faulty product;

• request a refund; or

• understand who pays return postage,

please refer to our Returns & Refunds Policy.

Nothing in this Shipping Policy reduces the rights described there or your statutory rights.

22. Changes to this policy

We may update this Shipping Policy from time to time to reflect:

• changes to our delivery services;

• carrier arrangements;

• international destinations;

• operational changes; or

• legal or regulatory developments.

The policy applicable to an accepted order will normally be the version in effect when the relevant contract was formed.

We will not retrospectively reduce contractual or statutory rights simply by changing this website policy.

23. Contact

For questions concerning dispatch, delivery, tracking, damage or a missing parcel, contact:

FARRINGTON
A trading name of Sterling Northern Solutions Limited
Registered in England and Wales
Company No. 15066575

Unit 9 Undershore Works
Brookside Road
Bolton
BL2 2SE
United Kingdom

studio@thefarrington.uk

Nothing in this Shipping Policy affects your statutory rights.